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Title : Fighting for my rights.
link : Fighting for my rights.

Fighting for my rights.

 Good morning. The weather looks good for a walk.

My utility company sold out to British Gas a few months ago. I decided to let the changeover go ahead rather than hunt around for another company. I specified that I wanted to keep to the same arrangements that I had with Ebico, pay quarterly at the Post Office on a paper bill. They said that would be ok. 

A couple of weeks ago I got notification by email that a bill was now ready. When I checked it I found it was for £1.56, for one days usage when the changeover took place in November. How daft, I thought. I replied and said I need a paper bill. They said they would send one. 

Bill arrived and I went to the Post Office to pay. The bill is no good because it doesn't have a bar code on it, they can't accept it. 

Then I got another bill for a much higher amount which I was expecting, again on their web site. So where is my paper bill? I put new meter readings in so it was up to date. I clicked on the button at the bottom of the screen to be connected to an adviser. I explained in a short paragraph what was happening, and waited. I was 73rd in the queue.

The number went down and it was my turn. The person, (Indian name) said what can I do to help you? I have already told them that, so I had to repeat the message. Then there was a delay, and the connection was cut, at their end, so I had to start again. I was put back to 123rd in the queue. 

Eventually someone else came on the line, a different Indian name. So I had to explain again. I need a paper bill with a bar code. The person checked my account and I confirmed my address. This new person seemed to be a bit more clued up, and said that a bill would arrive in the post within ten days. Fine.

I wait to see if it will have a bar code. They do everything to push you towards automatic payments, online and apps. They offer the facility to pay quarterly on a bill, at the Post Office or bank, but do everything to make it more difficult. And I like to keep my paper bills for future reference. 

I'll let you know how it goes. 

Thanks for popping in. Have a nice Sunday. Toodle pip.   ilona

PS. Don't forget, it's check in day tomorrow for the International Walking Group. 

Thus articles Fighting for my rights.

that is all articles Fighting for my rights. This time, hopefully can provide benefits to all of you. Okay, see you in another article posting.

You now read the article Fighting for my rights. with the link address https://diseaseknown.blogspot.com/2021/01/fighting-for-my-rights.html

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